As dedicated REALTORS®, our commitment to the Code of Ethics sets us apart from regular real estate licensees. The term "REALTOR®" has evolved to symbolize not only our expertise but also our principles of fairness and unwavering integrity in all our business dealings. We embrace a noble standard of moral conduct, which enhances our reputation as competent and reliable professionals.
When we become members of an Association, we are making a clear statement of our intent to uphold the Code of Ethics diligently. By doing so, we not only boost our own public and professional image but also contribute to the collective reputation of our fellow REALTORS®.
For further information and resources, the National Association of REALTORS® offers valuable insights through Idaho Realtors that can be beneficial to our professional growth and understanding of ethical practices.
Boards and Associations of REALTORS® have the responsibility of making sure that the REALTORS® Code of Ethics is followed. This code goes beyond the legal requirements that all real estate professionals must follow and only applies to those who choose to become REALTORS®.
Sometimes, issues arise between real estate professionals, whether they are REALTORS® or not, due to misunderstandings, miscommunications, or inadequate communication. If you have a problem with a real estate professional, it's a good idea to talk to them directly or to the Designated Broker of their firm. Your Association also has an Ombudsman program, which is a way to resolve disputes informally. Often, open and constructive discussions can resolve questions or differences without the need for further actions.
If you still feel unsatisfied after talking to your real estate professional or the Designated Broker, you have the option to file a formal ethics complaint through the regional process. You can find more information and links to the complaint filing process below.
Complaints are taken very seriously. A complaint, and the possible outcomes, can affect the public and the livelihood of a Realtor®. Because of this, it is very important that everyone involved understands the content of the two documents below. These documents outline the Guidelines for Filing a Complaint and what you need to do Before You File an Ethics Complaint.
In the Upper Valley Association of REALTORS®, all REALTORS® must follow Article 17 of the Code of Ethics, which means they need to try mediation for any disputes that can be resolved through arbitration. When the Idaho Association of REALTORS® receives a Request for Arbitration, they will inform all parties involved about the option of participating in mediation. If you want to learn more, you can contact Idaho Association of REALTORS® Ombudsman / Mediation office via their website.
If you need to make an ethics complaint, here's how you can do it. Remember, you must file the complaint within 180 days after you could have reasonably known about the facts in question or within 180 days after the transaction's conclusion, whichever comes later.
To learn about or file a complaint, click here or get in touch with the Idaho Realtors office at (800) 621-7553 .
To request arbitration, you have to do it within 180 days after the transaction is closed or 180 days after you could have reasonably known about the issues that can be resolved through arbitration. It works similarly to filing an ethics complaint. The Board/Association will provide a form for you to fill out to request arbitration (*sometimes the State Association might handle this).
To learn more about arbitration, or file for arbitration, click here or get in touch with the Idaho Realtors office at (800) 621-7553.
You can download a copy of the National Association of Realtors Code of Ethics and Standards of Practice document by clicking here. It will download in PDF format. This document is usually updated annually.